You can either download the CMT RMA Approval Request Form or complete the online form below. FedEx labels will be emailed to you for return shipping. Please make sure the following procedures are followed.
Verify that return shipping address (fleet location) and email address (where CMT will email FedEx labels) are correct. FedEx labels come from an @fedex.com email address so please check spam folders as needed.
Select the matching item from the dropdown box and provide serial numbers for modem, cpu, credit card device, MDTs, and screens.
Provide a proper defective description (“not working” is not an acceptable description).
Make sure to properly box the items. (Items damaged in shipping will be billed to the fleet – make sure not to put too many items in one box, make sure that each item is properly protected).
If more than one box, please indicate which box number the equipment is in. (box 1, box 2, box 3, etc. — ups labels are based on weight and specific box number)
Please complete the RMA procedure at least every two to four weeks, even if you only have a few items.
NGP customers should never use new equipment as service equipment.
Click to download the CMT RMA Request Form to complete manually: